When buying a reconditioned printer make sure you know where it's coming from. Many companies receive machines that have been broken, misused, and are out of service because the manufacturer has discontinued support and does not have parts. Often refurbishment for them means powering-up and running a single test page. Ask your vendor where they get their machines. How old is the machine? Our machines all come from working environments. They come off-lease, or are trade-ins from end-users, however we have personally serviced this equipment. Before they even enter our warehouse we know where and in what shape they're coming from. Always know the history of a used machine.

In the refurbishment process, who works on the machine is just as important as how the work is done. If the technician is not factory certified it might not matter how thorough of a job is performed. Does your vendor have a FACTORY CERTIFICATION or any way to verify their certifications with the manufacturer? Our technicians are certified by the manufacturer for over 40 models and have years upon years of experience. They've had hands on experience working on the machines and have gained intricate knowledge of the models and makes.

Once the plotter is in your hands how much post-sale support is offered? We've all been in the situation of trying to set up a complicated product without any help. Is your vendor available for post-sale consultation or are they going to send you to the manufacturer’s web site for technical support? We know how frustrating this can be and make sure our customers never have to deal with these problems. We support everything that we sell and we can answer all of your questions. Purchase your equipment with confidence and the knowledge your equipment is supported by experts, trained by the factory.